FAQ
🛍️ Ordering & Products
Q: How does your store work?
A: We offer custom print-on-demand products. When you place an order, it's produced and shipped just for you through our global partner.
Q: Can I customize my order?
A: Most of our products are pre-designed, but if customization will be available in future, you’ll see options on the product page.
Q: Do you offer bulk or wholesale orders?
A: If you’re interested in bulk orders, feel free to contact us at info@simplethia.com and we’ll do our best to assist.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide! Our production partners have global facilities to ensure faster local deliveries.
Q: How long will my order take to arrive?
A: Orders typically take 2–5 business days for production and 2–20 business days for shipping, depending on your location.
- USA: 3-6 business days
- UK: 2-5 business days
- European Union: 4-10 business days
- Canada: 4-7 business days
- Australia & New Zealand: 5-10 business days
- Rest of the World: 10-20 business days
Q: Will I receive tracking information?
A: Yes! Once your order ships, you'll receive a confirmation email with a tracking link.
Q: Do I have to pay customs duties or taxes?
A: Import duties and taxes may apply depending on your country. These are the responsibility of the buyer.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods depending on your region.
Q: Is it safe to shop on your website?
A: Yes, our website uses SSL encryption and secure payment gateways to ensure your personal data is protected.
🔄 Returns & Issues
Q: Can I return or exchange a product?
A: Because our products are made-to-order, we generally do not accept returns. However, if there's a defect or issue, please contact us within 14 days of delivery.
Q: What if my item is damaged or incorrect?
A: We’re sorry to hear that! Please email us at info@simplethia.com with a photo and your order number, and we’ll make it right or refund.
🌐 Other Questions
Q: Who creates the designs?
A: All designs are created by Simplethia and collaborators. We aim to bring meaningful and aesthetic designs to life.
Q: Where are your products made?
A: Our products are printed and shipped by Gelato’s global network of production partners to minimize shipping time and carbon footprint.